AI support does not end cleanly.
The same closed chat can mean the bot helped, the customer gave up, only part of it got handled, or a human quietly fixed a bad answer. The log often cannot tell those apart.
Customer chat
You are the shopper. End the thread to evaluate.
Imagine you asked two things about an order, and the agent only said they were looking into it.
Your request
Where is order 1842 and can I still change the delivery address?
Jev model
Jev evaluation
End the conversation to run Jev.
Choose an outcome. Jev grades the thread. Policy sets the charge Stripe is allowed to see.